Returns & Exchanges

At Jewelry Brands Shop, we want you to be completely satisfied with your purchase. If your new piece isn't perfect, you can return or exchange eligible items within 30 days of delivery in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Jewelry

Place the jewelry in its original designer packaging and secure it inside a sturdy shipping box to ensure it remains protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old labels are removed.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing