Frequently Asked Questions
Everything you need to know about our exquisite jewelry collections.
What materials are used in your jewelry?
We use high-quality materials including 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each product page provides detailed specifications regarding the metals and stones used in that specific piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale for hygiene and personalization reasons.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Clean your jewelry gently with a soft lint-free cloth and store it in a cool, dry place away from direct sunlight.
Do you offer a warranty on your products?
Yes, all Jewelry Brands Shop pieces come with a 12-month limited warranty that covers manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.